Ah, the Fun of the Chat Help Desk

I am going to fix the background image to the blog soon it has just been ruling me at the moment.  Also, this will soon be the official home for matthewpizana.net as soon as I get the background pic set up the way I like.  In the meantime, Chat Help Desk theater.

User matthew_ has entered room

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Jennifer Williams(Mon Mar 28 2011 13:51:53 GMT-0600 (Central Standard Time))>

Thank you for contacting Time Warner Cable. At the end of our chat you will be given the option of taking a brief survey. My name is Jennifer. Please give me a moment while I access your account.

matthew_(Mon Mar 28 2011 12:52:02 GMT-0600 (Central Standard Time))>

k

Jennifer Williams(Mon Mar 28 2011 13:52:12 GMT-0600 (Central Standard Time))>

Thank you for your patience.

Jennifer Williams(Mon Mar 28 2011 13:52:46 GMT-0600 (Central Standard Time))>

You are unable to access ESPN3.com, am I correct?

matthew_(Mon Mar 28 2011 12:52:52 GMT-0600 (Central Standard Time))>

yep

Jennifer Williams(Mon Mar 28 2011 13:53:23 GMT-0600 (Central Standard Time))>

I will be glad to assist you with the information.

Jennifer Williams(Mon Mar 28 2011 13:54:34 GMT-0600 (Central Standard Time))>

What is the error message you get while you try to access it?

matthew_(Mon Mar 28 2011 12:54:49 GMT-0600 (Central Standard Time))>

says that I am not authorized

matthew_(Mon Mar 28 2011 12:55:52 GMT-0600 (Central Standard Time))>

At the moment, it is letting me watch a replay event but last week when I tried to watch a live event, it says not authorized. I thought maybe since I only have internet that might be a problem or have you guys just updated recently and I am working now.

Jennifer Williams(Mon Mar 28 2011 13:56:03 GMT-0600 (Central Standard Time))>

I would like to inform you that you will need to get cable and internet service with in order to access ESPN3.com.

matthew_(Mon Mar 28 2011 12:56:04 GMT-0600 (Central Standard Time))>

Like I said, at the moment, the replay for an event is playing.

matthew_(Mon Mar 28 2011 12:56:14 GMT-0600 (Central Standard Time))>

I gotcha.  Cable and internet

matthew_(Mon Mar 28 2011 12:56:21 GMT-0600 (Central Standard Time))>

Why is it like that?

Jennifer Williams(Mon Mar 28 2011 13:56:56 GMT-0600 (Central Standard Time))>

You do not have able service with us.

matthew_(Mon Mar 28 2011 12:57:19 GMT-0600 (Central Standard Time))>

Right, I understand the cable but is there is a reason that I need both to actually access it?

Jennifer Williams(Mon Mar 28 2011 13:58:32 GMT-0600 (Central Standard Time))>

You need to be subscribed to ESPN with our cable service in order to access ESPN3.com.

matthew_(Mon Mar 28 2011 12:59:02 GMT-0600 (Central Standard Time))>

Right, I get that.  What I am asking is what is it about the cable that allows my internet to get espn3.com?

Jennifer Williams(Mon Mar 28 2011 13:59:31 GMT-0600 (Central Standard Time))>

You will need Standard cable service.

Jennifer Williams(Mon Mar 28 2011 13:59:55 GMT-0600 (Central Standard Time))>

I will transfer the chat to our sales team and they will assist you with cable package information.

Jennifer Williams(Mon Mar 28 2011 14:00:02 GMT-0600 (Central Standard Time))>

Shall I transfer the chat?

matthew_(Mon Mar 28 2011 13:00:03 GMT-0600 (Central Standard Time))>

Thats not what I want at all

matthew_(Mon Mar 28 2011 13:00:09 GMT-0600 (Central Standard Time))>

I am just asking you a question

matthew_(Mon Mar 28 2011 13:00:29 GMT-0600 (Central Standard Time))>

Are you able to answer that question or not able to and avoiding it?  Either way is fine but I am asking a question that does have an answer

Jennifer Williams(Mon Mar 28 2011 14:02:32 GMT-0600 (Central Standard Time))>

I do understand why you might feel that way. However, as per Time Warner Cable policy, you need to at least have the Standard Cable service and Internet service to access ESPN3.com.

matthew_(Mon Mar 28 2011 13:03:53 GMT-0600 (Central Standard Time))>

I don't feel anyway.  I haven't said anything about how I feel.  I didn't say I was angry or frustrated or anything other than with your inability to answer a question.  I am asking, what is it about the internet site that makes it impossible to get without cable tv as well?

Jennifer Williams(Mon Mar 28 2011 14:06:08 GMT-0600 (Central Standard Time))>

I am sorry.

Jennifer Williams(Mon Mar 28 2011 14:07:27 GMT-0600 (Central Standard Time))>

You will need to register into MyServices in order to access ESPN3.com and for that you will need Standard cable package with us.

matthew_(Mon Mar 28 2011 13:07:52 GMT-0600 (Central Standard Time))>

ah, perfect.  That's what I needed.  Thank you.

Jennifer Williams(Mon Mar 28 2011 14:08:00 GMT-0600 (Central Standard Time))>

You will not be able to access that site directly, you will need to access MyServices with the cable TV tab in it.